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| Reservations - Special Requests |
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| Reservations - Special Requests Questions |
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1. How do I indicate special requests such as bed type, non-smoking room and accessible accommodations, in my reservation?
2. I need connecting rooms or an early check-in. How can I indicate this on my reservation? 3. I want to bring my pet. Will the hotel allow it? 4. I need to book several rooms for my family reunion. How can I reserve a large number of rooms for a group? 5. How do I request an early check-in or late check-out? 6. I need connecting rooms or an early check-in. How can I indicate this on my reservation? 7. What is a feather free room? |
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| Reservations - Special Requests Answers |
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| 1. How do I indicate special requests such as bed type, non-smoking room and accessible accommodations, in my reservation? |
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| Step 3 – ‘Add Preferences’ - of the reservation process allows you to indicate room preferences. When you click the ‘continue’ button to complete Step 3, you will be notified immediately whether your specific preferences are ‘guaranteed”, ‘not offered’ or ‘on request’. ‘On request’ preferences, while not available at the time of booking, will be noted on your reservation and the hotel will do their best to accommodate your request. |
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| 2. I need connecting rooms or an early check-in. How can I indicate this on my reservation? |
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| You can request early check in by selecting the “Early Check In” box in Step 3 – ‘Add Preferences’. Special requests for connecting rooms can be made using the ‘Comments’ field at the end of Step 5 – ‘Add Guest Information’. The hotel will do its best to accommodate these requests, but cannot guarantee them. Please inquire about the status of your request when you check in. |
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| 3. I want to bring my pet. Will the hotel allow it? |
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| Pet policies vary from hotel to hotel. To determine if a hotel will allow pets, click ‘About This Hotel’ in the left-hand navigation of the hotel’s Web site. You can also filter search results for hotels that allow pets in the ‘Other Ways to Find Hotels’ section of the Find & Reserve tab. |
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| 4. I need to book several rooms for my family reunion. How can I reserve a large number of rooms for a group? |
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| Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking”. Group bookings typically have different rates, availability structures, and deposit requirements than non-group reservations. If you would like to make a group booking, please use our Meeting Planner Hotel Search or contact the sales department of your chosen hotel. You may also contact our corporate group sales office by phone toll-free at (800)-831-4004. |
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| 5. How do I request an early check-in or late check-out? |
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| We're happy to offer you early check-in or late check-out whenever it's possible. To make a request, email Internet Customer Care, but please be aware that we can only grant your request upon availability. Our hotels work hard to accommodate you, such as holding your luggage if the room is not ready when you arrive. |
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| 6. I need connecting rooms or an early check-in. How can I indicate this on my reservation? |
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| You can request early check in by selecting the “Early Check In” box in Step 3 – "Add Preferences". Special requests for connecting rooms can be made using the "Comments" field at the end of Step 5 – "Add Guest Information". The hotel will do its best to accommodate these requests, but cannot guarantee them. Please inquire about the status of your request when you check in. |
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| 7. What is a feather free room? |
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| A feather free room has no bedding, pillows, or other furnishings that contain any feathers or down. Feather free rooms are made available for the comfort of guests who may have allergies or other discomforts associated with feathers or down. |
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